PENGARUH KOMUNIKASI PELAYANAN PUBLIK PT. KERETA API INDONESIA (PERSERO) DIVISI REGIONAL III PALEMBANG TERHADAP KEPUASAN PELANGGAN DALAM MENDAPATKAN INFORMASI

Abstract

The research of title is "The Influence of Public Service Communications PT. KAI's Regional Division III Palembang Satisfaction of Customer in Getting Information Society" ,. The research subject drawn to the passengers inside the train cars in Palembang Kertapati station. The goal is to find out is there any influence of public service communication PT Kereta Api Indonesia Palembang Regional Division III of the Public Satisfaction in getting information. Samples of this study were 62 prospective passengers trains with departure destination exit diverse counties in Palembang kertapati railway station. The method used is descriptive quantitative. Data collection techniques using questionnaires. Technique of analysis by using regression test by testing hypothesis. Based on the results of this research are that, there is the influence of public service communication PT KAI (Persero) Regional Division III Palembang to satisfaction of the customer in obtaining information, which means that H1 Accepted and H0 Rejected.