@article{Suwarsito_Aliya_2020, title={KUALITAS LAYANAN DAN KEPUASAN SERTA PENGARUHNYA TERHADAP LOYALITAS PELANGGAN}, volume={3}, url={https://journal.binadarma.ac.id/index.php/BINAMANAJEMEN/article/view/826}, DOI={10.33557/jibm.v3i1.826}, number={1}, journal={Jurnal Ilmiah Bina Manajemen}, author={Suwarsito, Suwarsito and Aliya, Sabeli}, year={2020}, month={Mar.}, pages={27–35} }