Analysis of User Satisfaction Level of the Saripati Application at the South Sumatra Provincial Manpower and Transmigration Office Using the End-User Computing Satisfaction Method.

Abstract

The increasing reliance on digital applications in the job recruitment process has prompted the South Sumatra Provincial Manpower and Transmigration Office to develop the Saripati application, aimed at connecting job seekers with employers. This study evaluates user satisfaction with the Saripati application using the End-User Computing Satisfaction (EUCS) method, which assesses five dimensions: content, accuracy, format, ease of use, and timeliness. A descriptive quantitative research design was employed, involving a survey distributed to 75 users of the application. The findings indicate that user satisfaction is categorized as good, with high validity and reliability across all measured variables. The results of classical assumption tests confirm the model's validity, showing normality, homoscedasticity, and the absence of multicollinearity. Furthermore, both t-test and F-test results reveal that each independent variable significantly influences overall user satisfaction. This research highlights the effectiveness of the Saripati application in meeting user expectations regarding functionality and performance, ultimately providing a satisfactory user experience. The insights gained from this study can inform future improvements to the application, ensuring it continues to serve the needs of the community effectively.