Unit Link Application Quality Analysis Using ISO 25010 . Method  (Case Study of PT Asuransi Jiwasraya Persero)

ulfa tunisa manu; Rina Noviana

doi:10.33557/jurnalmatrik.v24i2.1678

ulfa tunisa manu gunadarma
Rina Noviana Universitas Guna Darma

DOI: https://doi.org/10.33557/jurnalmatrik.v24i2.1678

Keywords: ISO 25010, Quality, Application, User Satisfaction, Unit Link

Abstract

Abstract : PT Asuransi Jiwasraya Persero is a state-owned insurance company that is the largest local insurance company in Indonesia. PT Asuransi Jiwasraya has many products for individuals and groups. Jiwasraya's product management uses the Unit Link application, which is a web-based application that is used to facilitate the management of product transactions at Jiwasraya. Research on the analysis of Unit Link application quality aims to determine the quality of the application, using ISO 25010 which is a standard for software with eight characteristics, including functional suitability, performance efficiency, compatibility, usability, portability, and security. Determination of weights using the Analytical Hierarchy Process (AHP) method with the testing methods used are blackbox testing, questionnaires, observation and stress testing. The unit link application test got a score of 4.196 with a good category and the research results can help to determine the quality of the Unit Link application.

Keywords: ISO 25010, Quality, Application, User Satisfaction, Unit Link

References

Faiq Abror, A. T. dan K. Pp. U. A., & Jati, H., Development And Quality Analysis Of The Assessment Application Of E-Learning For Vocational Schools Based On Iso 19796-1 In Yogyakarta. Jurnal Pendidikan Vokasi, 6(1), 1–14. 2016.

Kurniawan, A., Arifianto D., Ali Muharom, L., Analisis Kualitas Sistem Informasi Akademik Mobile Menggunakan Iso 25010 (Studi Kasus: Universitas Muhammadiyah Jember). 2020. [Online] Available : http://repository.unmuhjember.ac.id/3870/10/j.%20JURNAL.pdf

Priyadi Wiwit, M. O. Analisis Website Menggunakan Metode PIECES di PT Majapahit Teknologi Nusantara. Jurnal Ilmiah Komputasi, 19(4). 2020. https://doi.org/10.32409/jikstik.19.4.335

Martino, C.-, & Andry, J. F. Testing aplikasi business activity monitoring pada internet service provider menggunakan iso 25010. Jurnal Teknoinfo, 14(1), 35. 2020. https://doi.org/10.33365/jti.v14i1.451

Suyono, A. A., Nur Indianiati, U., Rizki, E. M., Hamidah, S., & Jannah, N. Analisis Aplikasi Integrated Postal Operations System (IPOS) Pada PT. Pos Indonesia Analisis Aplikasi Integrated Postal Operations System (IPOS) Pada PT. Pos Indonesia (Persero) KPRK Jombang Menggunakan Metode PIECES. Jurnal Ilmiah Teknologi Sistem Informasi, 2(1). 2016. http://www.journal.unipdu.ac.id/index.php/register/article/view/442

Setyawan, R. A., & Walter, F. Pengukuran Usability Website E-Commerce Sambal Nyoss Menggunakan Metode Skala Likert. Jurnal Compiler, Vol. 7 No. 1, 2018.

Lamada, M. S., Sa’ban Miru, A., & Amalia, R. Pengujian Aplikasi Sistem Monitoring Perkuliahan Menggunakan Standar ISO 25010. Jurnal Media TIK, Vol. No.3, 2020.

Andrianti, A. (2020). Pengukuran Kualitas Aplikasi Rekap Indikator Mutu Harian RS Bhayangkara Jambi Menggunakan Metode McCall. Jurnal Ilmiah Media Sisfo, 14(1), 24. 2020. https://doi.org/10.33998/mediasisfo.2020.14.1.716

Arga Pratama, A., & Mutiara, A. B. (n.d.). Software Quality Analysis for Halodoc Application using ISO 25010:2011. In IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 12, Issue 8. 2021. www.ijacsa.thesai.org

ISO 25010. [Online]. Available: https://iso25000.com/index.php/en/iso-25000-standards/iso-25010