Loyalty as Affecting Mediator of Service Quality And Customer Satisfaction Towards Competitive Advantage. MBIA, [S. l.], v. 20, n. 1, p. 91–99, 2021. DOI: 10.33557/mbia.v20i1.1310. Disponível em: https://journal.binadarma.ac.id/index.php/mbia/article/view/1310. Acesso em: 2 jul. 2025.