Pengaruh Tangible, Reliability, Responsiveness, Assurance, dan Emphaty Terhadap Kepuasan Pelanggan Perempuan Pada Osbond Gym Palembang. MBIA, [S. l.], v. 22, n. 2, p. 325–339, 2023. DOI: 10.33557/mbia.v22i2.2620. Disponível em: https://journal.binadarma.ac.id/index.php/mbia/article/view/2620. Acesso em: 2 jul. 2025.